منابع مشابه
Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study
SERVICEMARKETING HAS IDENTIFIED THE CUSTOMER or user as the most critical voice in assessing service quality. Before assessments can be made of service quality in ARL libraries, it is essential to investigate what connotes service quality in the minds of library users. Today the dimensions of library service quality among the ARL cohort are not fully understood from the user perspective. The Li...
متن کاملAn Extended LibQUAL+ Model Based on Fuzzy Linguistic Information
LibQUAL+ model is a web-based survey to measure the library service quality according to the users’ perceptions. Although it is the most popular method, it presents two major drawbacks: (i) it is devised on cardinal scale to measure the library service quality (from 1 to 9), but, due to the subjectivity, impression and vagueness of the human beings when attempting to qualify phenomena related t...
متن کاملThe Phenomenon of Population Aging in Iran
Elham Fathi Statistical Center of Iran Abstract. In the past, few people reached old age, but in todaychr(chr('39')39chr('39'))s world, advances in technology and health have allowed people to live longer and die at an older age, so Now more people can experience aging. On the other hand, since almost all countries of the world have gone through or are going through a period of high fertilit...
متن کاملUnderstanding the Expectations of Pakistani Libraries Users: A LIBQUAL Study , Shafiq Ur Rehman
The conventional services and traditional role of university libraries is changed due to multiple sources of information, high demand of users, and application of information technology, competition among service sectors and high student enrolments. The university libraries are also facing different challenges such as advances in information technology, rising cost of material, increased access...
متن کاملPsychometric Properties of Scores from the Web-based LibQUAL+ Study of Perceptions of Library Service Quality
BASEDON DATA PROVIDED BY 4,407 PARTICIPANTS, the present study investigated the psychometric integrity of scores on thirty-four items of the LibQUAL+ evaluation of perceived library quality. The study investigated LibQUAL+ score structure, score reliability, score correlation and concurrent validity coefficients, scale means, and scale standardized norms. If both generic and specialized norms w...
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ژورنال
عنوان ژورنال: Reference & User Services Quarterly
سال: 2007
ISSN: 1094-9054
DOI: 10.5860/rusq.47n1.21